Support Site

• Panopto provides access to our customer support site and discussion and feedback forum free of charge.

Single-Instance Services

• Installation: The installation process begins with a preliminary discussion regarding your existing infrastructure. Our application engineers will ensure you have the necessary hardware and software requirements prior to the installation process. They also can make recommendations and answer any equipment or IT questions that you have. Installation will be scheduled and handled either on-site or through remote access.
• Training: Learn the ins and outs of Panopto Focus! We will walk you through the various features, including administration, recording, editing and viewing. Training can be provided on-site or remotely, and can involve any number of individuals from your organization.
• Phone Support: If you run into trouble or have a question, call us! We can walk you through any issues you may encounter.

Annual Support Plans

• Panopto’s annual support plans provide users with all our single-instance services as well as several benefits only available to our annual support plan customers.
• All plans include phone and e-mail support, with support hours and response times depending on the plan. Support plan fees depend on the size of your Panopto Focus deployment.

Benefits	Silver Plan	Gold Plan
Access to Panopto Focus Core
Online Documentation
Video How-Tos
User Support Forum
Access to Panopto Focus Core Annual Update
Access to Panopto Focus Premium Releases
Phone and Email Support (includes remote assist) 8am - 8pm ET M-F	Unlimited	Unlimited
Remote Installation of Server Upgrades
One-Hour Training Session with New Upgrades
One Additional Hour of Training per Upgrade
Panopto Focus Server Health Check (twice a year) Recorded at Request
Recorder Computer Health Check (twice a year) Recorded at Request
Designated Panopto Support Contact
Panopto Labs Membership - API Access - Four Development Incidents
Semi-Annual Feedback Call with Development